Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@thepartshop.co or initiate a return from your account. Return postage is the responsibility of the customer.

Returns must be in new condition. If you are unsure if your product qualifies for a return, please contact us prior to mailing your item out. It is the customer's responsibility to ensure that the return is sufficiently packaged against damage during shipping. Items received that are broken, missing parts, or otherwise unable to be resold may be declined a refund.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. The shipping cost from your purchase is also non-refundable. All fees associated with shipping go to the respective shipping company.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thepartshop.co.